EloChat (“we”, “us”, or “our”) respects and protects the privacy of all users (“you” or “users”) of the EloChat application and related services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Services.
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This Privacy Policy forms an integral part of your use of the Services.
1. Information We Collect
We collect information necessary to provide, maintain, secure, and improve the Services, in accordance with applicable laws and regulations.
a) Information You Provide
When you register for an EloChat account or use the Services, you may provide:
- Account registration information (such as nickname, avatar, email address or phone number)
- Profile information you choose to complete
- Content you create or upload (text, images, audio, video, messages)
- Information you provide when contacting us, submitting feedback, or participating in activities
b) Information Collected Automatically
When you use the Services, we may automatically collect:
- Device information (device model, operating system, system language, unique device identifiers)
- Network information (IP address, access time, log records)
- Usage data (feature usage, interaction records, crash logs, performance data)
c) Permissions
To ensure proper functionality, EloChat may request access to:
- Camera (for taking photos or video)
- Microphone (for voice chat or recording)
- Storage (to upload or save content)
- Notifications (to receive chat messages and system notifications)
These permissions are requested only when necessary, and you may manage or revoke them through your device settings.
2. How We Use Your Information
We strictly comply with laws, regulations, and user agreements, and use collected information only for the following purposes:
- To provide, operate, and maintain the Services
- To personalize content and improve user experience
- To enable social interaction and communication features
- To ensure platform security, moderation, and compliance
- To analyze usage, diagnose issues, and improve service performance
- To respond to inquiries, complaints, and customer support requests
If we intend to use your information for purposes beyond those listed above, we will obtain your consent as required by law.
3. Information Sharing and Disclosure
3.1 Information Sharing
We do not sell your personal information.
We may share information only in the following circumstances:
- With service providers, partners, or affiliates who assist us in operating the Services
- When necessary to provide features or services you request
- With your explicit consent
- When required by applicable laws, regulations, or regulatory authorities
All third parties are required to implement appropriate security measures and comply with applicable data protection laws.
3.2 Social Features
For social interaction purposes, other users may search for you using your nickname or ID and view limited public profile information (such as nickname and avatar).
3.3 Complaints and Disputes
If you submit a complaint or are involved in a dispute, we may share necessary information with relevant authorities or parties to protect the legal rights of users and maintain a safe community, unless prohibited by law.
4. Data Transfer and Storage
Your information may be stored on servers used by EloChat and may be transmitted to or accessed from locations outside your country or region, depending on where our servers or service providers are located.
We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
5. Information Security
We take reasonable physical, administrative, and technical measures to protect your personal information against unauthorized access, disclosure, alteration, or loss, including:
- Data encryption
- Access control mechanisms
- Security monitoring and training
However, no security system is completely secure. You are responsible for safeguarding your account credentials. If you believe your account has been accessed without authorization, please contact us immediately.
In the event of a personal data breach, we will notify affected users or regulatory authorities as required by applicable laws.
6. Data Retention and Account Deletion
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
You may request to access, correct, or delete your personal information, or request account deletion by contacting us at:
After account deletion, we will stop providing Services associated with the account and delete your personal data unless retention is required by law.
7. User-Generated Content
Users may upload, post, or transmit content through the Services, including text, images, audio, and video (“User Content”).
- User Content is created and published by users and does not represent our views.
- You are responsible for ensuring that you have the legal right to upload and share User Content.
- By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, modify, and distribute such content for the purpose of operating and promoting the Services.
- We reserve the right to review, moderate, remove, or restrict User Content that violates laws, regulations, or community standards.
Uploading content involving violence, pornography, terrorism, harassment, hate, or other illegal or offensive material is strictly prohibited.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
If changes materially affect your rights, we will notify you through in-app notices or other reasonable means before the changes take effect.
Your continued use of the Services after the updated policy becomes effective constitutes acceptance of the revised Privacy Policy.
9. Third-Party SDK – U-Share (Umeng+)
To enable one-click sharing features, the Services integrate Umeng+ U-Share SDK, which may collect:
- Device identifiers (such as Android ID, IDFA, or similar identifiers)
- Basic public information of linked social accounts (for sharing purposes only)
We have entered into data protection agreements with Umeng+, requiring compliance with applicable privacy and security standards.
Your personal identifiable information will not be shared without your authorization.
For more information, please review Umeng+’s Privacy Policy at:
https://www.umeng.com/policy
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: