Privacy Policy

EloChat (“we”, “us”, or “our”) respects and protects the privacy of all users of the Services.
To provide you with more accurate and personalized services, we collect, use, store, and disclose your personal information in accordance with this Privacy Policy and applicable laws and regulations.

We handle your personal information with a high degree of diligence and prudence. Except as otherwise provided in this Privacy Policy or required by law, we will not disclose or provide your personal information to third parties without your consent.

This Privacy Policy may be updated from time to time. By using the EloChat Services, you are deemed to have agreed to the full contents of this Privacy Policy. This Privacy Policy forms an integral part of your use of the Services.

1. Information We Collect

a) Information You Provide

When you register for an EloChat account or use the Services, we may collect information you voluntarily provide, including but not limited to:

  • Contact details
  • Profile information
  • Content you create or upload
  • Location information (where permitted)
  • Information you share through third-party social network services
  • Information contained in messages you send through the Platform

b) Information Collected Automatically

When you use the Services, we may automatically collect:

  • IP address
  • Device type and model
  • Operating system and language
  • Date and time of access
  • Software and hardware characteristics
  • Usage records, interaction data, and related logs

c) Device Permissions

When necessary for service functionality, we may request access to:

  • Camera (for photos or video)
  • Microphone (for voice chat or recording)
  • Storage (to upload or save content)
  • Notifications (for chat and system messages)

We will request your consent the first time such permissions are needed, and you may manage permissions in your device settings.

d) Third-Party Data

We do not share personal data with third parties at the time of collection unless required to provide the requested service or permitted by law.

2. Use of Information

We use collected information strictly in compliance with laws and regulations for the following purposes:

a) To upload and process data on our servers in order to provide personalized and functional Services
b) To review, supervise, and manage user behavior and content on the Platform, including account information, user-generated content, interactions, and activities
c) To improve service quality, user experience, analytics, statistics, and personalization across our Services, where permitted by law
d) To ensure service security, system stability, performance optimization, and fraud prevention

We will not combine analytics data with personally identifiable information unless permitted by law and disclosed to you.

3. Information Sharing and Disclosure

3.1 Sharing

We do not sell your personal information.

We may share information with third parties only under the following circumstances:

  • Service providers, partners, or technical vendors that assist us in operating the Platform
  • When required to provide services or features you request
  • When participating in joint promotions, contests, or activities (with prior notice)
  • With your explicit consent
  • When required by law, regulation, or legal process

All third parties are required to implement appropriate confidentiality and security measures.

3.2 Social Interaction

For social features, other users may search for you using your nickname or ID and view limited public profile information (such as nickname and avatar).

3.3 Complaints and Disputes

If you submit or are involved in a complaint, we may disclose necessary information to relevant authorities or parties to protect legal rights and maintain platform safety, unless prohibited by law.

3.4 Transfers

We do not transfer your personal information to any organization or individual except:

  • With your explicit consent
  • As required by law or judicial or administrative authorities

3.5 Legal Exceptions

We may share, transfer, or disclose information without consent when required for:

  • National security or public safety
  • Criminal investigations or judicial proceedings
  • Protection of vital legal rights where consent cannot be obtained
  • Information you have publicly disclosed
  • Lawfully obtained public information

3.6 Third-Party Services

If you use third-party services (such as social login or sharing), those services may collect information in accordance with their own privacy policies. We are not responsible for information you choose to disclose through third-party platforms.

4. Information Storage and Cross-Border Transfer

Your information may be stored on servers used by EloChat or its service providers and may be transmitted to or accessed from regions outside your country.

We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

5. Information Security

We adopt reasonable physical, administrative, and technical safeguards to protect personal information, including encryption, access controls, and security training.

No system can guarantee absolute security. You are responsible for safeguarding your account credentials. If you suspect unauthorized access, please contact us promptly.

In the event of a personal data breach, we will notify users or authorities as required by applicable laws.

6. Managing Your Information

a) You may access, modify, or delete your personal information through the Services or by contacting us
b) If you believe your information is collected or used unlawfully, you may request correction or deletion
c) Identity verification may be required to protect account security

📧 Contact: cs@hello-elo.chat

We will respond within a reasonable timeframe as required by law.

7. Policy Updates

We may revise this Privacy Policy from time to time.
If changes materially affect your rights, we will notify you through in-app notices or other reasonable means.
Continued use of the Services constitutes acceptance of the updated policy.

8. General Security Notice

We take reasonable measures to protect information from loss, misuse, and unauthorized access. However, no internet transmission or storage system is completely secure. Information collected by third parties may not be protected under this Policy.

9. Child Sexual Abuse and Exploitation (CSAE) Prevention

9.1 Our Commitment

We are committed to protecting children and preventing sexual abuse, exploitation, and related harmful behavior, in compliance with applicable laws and child safety standards.

9.2 Scope

This applies to all users, content, interactions, reporting mechanisms, and moderation processes.

9.3 Core Measures

  • Age restrictions and additional protections for minors
  • Human and automated content review to detect and prevent CSAE content
  • Strict prohibition of any sexualized content or behavior involving minors
  • User reporting tools with timely review and response
  • Cooperation with law enforcement and child protection organizations

9.4 Transparency

We continuously improve child safety measures and disclose updates through policy revisions or platform notices.

9.5 Reporting

If you encounter suspected CSAE content or behavior, please contact us immediately:

📧 cs@hello-elo.chat